Reputation, local SEO & visibility — one platform for private clinics.

Your clinic's online reputation,
on autopilot.

Replies, map rank, competitor watch, review requests — every signal Google uses to rank your clinic, in one calm dashboard. Built for the GDC era. So you don't need a marketing agency.

✓ No setup fee ✓ 7-day free trial ✓ Cancel any time
Live · Sarah M. left a 1★ review · 2 min ago
Sarah M.
Local Guide · 14 reviews

"Waited over 40 minutes with no update. The dentist was fine but the admin side is chaotic. Won't be back."

High visibility · 1★ Wait time · admin
Fidelia draft AI · GDC-safe

No clinical detail No patient confirmed Moves offline
GDC Standard 4.2 UK GDPR · Article 9 Cloudflare EU hosting Never confirms patient identity You approve every reply

One platform.
The work of four agencies.

Most clinics juggle a reputation manager, an SEO consultant, an ads contractor and a "patient comms" assistant. Fidelia does all four — calmly, in one dashboard, for the price of one.

01 · Replies
GDC-safe AI drafts
Every review monitored 24/7. AI writes a compliant reply tailored to your tone. One click to publish.
"Long wait, felt rushed."
"Thank you for the feedback — we'd welcome the chance to discuss directly..."
02 · Visibility
Map rank tracker
Up to 15 keywords per clinic. See your average Google Maps rank, the change since last scan, and the trend over time.
"dentist near me"#3 ↑2
"private dentist london"#7 ↑1
03 · Competitors
Competitor intelligence
Track up to 15 nearby clinics. Compare reputation score, rating, response rate. Know exactly where you stand.
You
62
Smile Clinic
78
Harley St.
71
04 · Growth
Get more reviews
Send compliant Google review requests by email — SMS, WhatsApp, in-person, print templates included.
To:jane.doe@…
Subject:A quick favour, Jane?
Leave a Google review →
87%
of patients read Google reviews before choosing a private practice
BrightLocal Consumer Survey 2024
62%
rule out businesses with fewer than 4 stars
Podium State of Reviews 2023
higher conversion when negative reviews get a thoughtful response
Harvard Business Review
74%
of clinics take over a week to respond — or never do
Fidelia audits of clinic Google profiles, 2026

What happens while you're
in the treatment room.

A dissatisfied patient leaves a review. It stays visible for weeks. Prospective patients read it, then book elsewhere. Your front desk doesn't have time to handle this properly. The cycle repeats every day.

01
The negative review sits unanswered, in public
Google surfaces low ratings prominently. With no reply, the message is clear: this practice doesn't listen. Every week of silence costs you new patients.
Estimated cost · 3–5 patients/month per unmanaged review
02
A generic reply is worse than saying nothing
"Thanks for your feedback." Every patient knows it's a template. It creates more distrust than staying silent. Real clinical judgment is needed.
68% of readers spot canned replies — and trust the practice less
03
Untrained staff replying is a compliance risk
A receptionist writes "Thank you for the kind words about the root canal" — and just confirmed someone is a patient and disclosed a clinical procedure in public. That's a GDC fitness-to-practise trigger and a UK GDPR breach.
A single non-compliant reply can trigger a GDC investigation or ICO fine

Type your clinic. Get a free
reputation audit in 30 seconds.

No login. No card. Real Google data, scored against the four signals that drive local rankings.

Reputation score · 4 dimensions Reply quality audit · existing replies GDC / GDPR compliance check Sample AI draft · for your worst review
Analysing your profile...
Searching Google Maps
Practice not found
Try using the exact name as it appears on Google Maps
maps.google.com
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Sentiment — last 5 reviews
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Fidelia's draft AI

Patients pick the clinic
that replies.

Reading reviews is the last thing patients do before booking. What they see — including how you handle the awkward ones — decides who they choose.

Of patients who read your reviews, the % who go on to book
Without replies
31%
Silence reads as indifference. Two-thirds book a competitor instead.
With Fidelia replies
54%
Thoughtful, GDC-safe responses signal a practice that listens.
Estimate based on BrightLocal, Uberall and Podium consumer data, 2023–2024.

Reviews don't just attract.
They retain.

A patient who sees their complaint was handled professionally doesn't just return — they refer friends. Acquiring a new private patient costs 5× more than retaining an existing one.

Patients who return
A well-crafted response turns a dissatisfied patient into an advocate. 45% of those who receive a reply leave a second, positive review.
Digital word of mouth
72% of patients will recommend your practice if they feel their feedback matters. Replies are the most visible proof.
Local Maps ranking
Recent activity and interaction volume are signals in Google's local algorithm. More responses = better visibility in "near me" searches.
Of patients who reach the listing
No replies
31%
book the practice
With replies
54%
book the practice
Source: BrightLocal & Uberall consumer data, 2023–2024

Built for clinicians,
not just marketers.

Fidelia's AI operates under strict clinical communication guardrails — the same standards you'd expect from a colleague drafting on your behalf.

Never confirms patient identity
AI drafts never acknowledge the reviewer is a patient — even if they identify themselves. Confirming a reviewer is a patient is a GDC fitness-to-practise trigger and a UK GDPR Article 9 breach.
No clinical details disclosed
Drafts never reference treatments, diagnoses or outcomes — even when the reviewer mentions them. The AI moves every clinical conversation to a private channel (phone or email) instead.
Data stored on Cloudflare EU
Your clinic data is processed and stored on Cloudflare's European network. No third-party analytics, no data resale. Review text is processed by Anthropic's Claude API under DPA — never used for training.
You always review before publishing
Nothing is posted without your explicit approval. Every AI draft is sent to you by email first — approve, edit, or reject. Fidelia is a drafting tool, not an auto-poster.
Read our full GDC & UK GDPR compliance guide →

See your clinic the way
patients see it.

Run the free audit on your own listing — reputation score, unanswered reviews, and a GDC-safe draft reply. If it's useful, the full product is a 7-day trial away.

Simple. No surprises.

Two plans for individual practices. Custom pricing for groups and chains. No setup fee, no contract.

Essential
£109
billed £1,090 per year
per month · no contract · 1 location
  • 1 location
  • Review monitoring 24/7
  • Instant email alerts
  • GDC-compliant AI drafts — audited live before you post
  • Fake-review removal tracker
  • Compliant request templates — SMS, WhatsApp, print
  • UK GDPR consent snippet generator
  • Map rank tracker — 5 keywords
  • Competitor intelligence — 5 competitors
  • Review request emails — 10/day per location
  • Monthly reputation report
  • Personalised style guide
Start 7-day free trial
Groups and chains with more than 3 locations — request custom pricing

Not sure where to start?
We'll show you.

Request a callback and we'll send you a personalised audit PDF — your reputation score, unanswered reviews, a draft reply, and a map-rank snapshot. No login, no card, no obligation.

Reply within 48h
A personalised report — not a generic automated email.
🔒
No login required
Just your clinic name. No Google account access needed.
🎁
7-day trial included
After the audit, start your trial and see Fidelia working live.

This is a demo.

In Fidelia, one click publishes this reply directly to your Google Business Profile — no copy-paste, no logging in to Google. Start your 7-day free trial and see it working on your real clinic.

Start 7-day trial →