Google reputation for private clinics

Your clinic. First
on Google. Trusted
by patients.

AI manages your Google reviews and reputation automatically — built for private clinics across dental, aesthetic, physiotherapy, dermatology and more. While your team focuses on patients, Fidelia handles every review, every response, every day.

Audit my clinic for free →
✓ No setup fee ✓ Cancel any time ✓ Free audit first
GDC Standards compliant
UK GDPR · DPA 2018
No patient data disclosed
Impact of Google reputation on new patient bookings
4.8 — 5.0 ★
+34% more calls
4.5 — 4.7 ★
+18% calls
4.0 — 4.4 ★
Baseline
3.5 — 3.9 ★
−22% calls
Below 3.5 ★
−51% calls
Sarah M.

"Waited over 40 minutes with no update. The dentist was fine but the admin side is chaotic. Won't be back."

Fidelia's response — GDC-safe

0%
of patients read Google reviews before choosing a private practice
BrightLocal Consumer Survey 2024
0%
rule out businesses with fewer than 4 stars
Podium State of Reviews 2023
0x
higher conversion when negative reviews get a thoughtful response
Harvard Business Review
0%
of clinics take over a week to respond — or never do
Análisis propio Fidelia 2024
Private dental practices · Aesthetic clinics · Physiotherapy · Private dermatology · Ophthalmology · Orthodontics · Private dental practices · Aesthetic clinics · Physiotherapy · Private dermatology · Ophthalmology · Orthodontics ·
The real cost of silence

What happens while
you're in the treatment room

A dissatisfied patient leaves a review. It stays visible for weeks. Prospective patients read it, then book elsewhere. Your front desk doesn't have time to handle this properly. The cycle repeats every day.

The negative review sits unanswered, in public
Google surfaces low ratings prominently. With no reply, the message is clear: this practice doesn't listen. Every week of silence costs you new patients.
Estimated cost: 3–5 patients/month per unmanaged negative review
01
A generic reply is worse than saying nothing
"Thanks for your feedback." Every patient knows it's a template. It creates more distrust than staying silent. Real clinical judgment is needed.
68% of readers spot automated replies and trust the practice less as a result
02
Untrained staff replying is a compliance risk
Your receptionist writes "Thank you for the kind words about the root canal" — and just confirmed someone is a patient and disclosed a clinical procedure in public. That's a potential GDC fitness-to-practise trigger and a UK GDPR breach. Most practices don't realise the liability until it's too late.
A single non-compliant public reply can trigger a GDC investigation or an ICO fine
03
Why it matters

Patients pick the clinic
that replies.

Reading reviews is the last thing patients do before booking. What they see — including how you handle the awkward ones — decides who they choose.

0%
of patients use Google reviews as their primary selection criterion for private healthcare
BrightLocal 2024
0%
more revenue for businesses rated 4.7 vs 4.3 stars — directly applicable to private clinics
Harvard Business Review
0%
of patients would return to a clinic that handles a negative review professionally
Uberall / Reputation.com 2023
0x
more likely to recommend your practice to family and friends if they feel heard
Qualtrics XM Institute 2023
Revenue at risk per month from unanswered reviews
Cost comparison chart.
Unanswered (revenue at risk) With Fidelia (your subscription)
How it works

Three steps. Zero extra
work for your team.

Fidelia does the heavy lifting. You keep full editorial control with a single click.

Step 01
Continuous monitoring of your profile
We monitor your Google Business Profile around the clock. Instant alert when a low rating arrives or a lengthy review needs prompt attention.
100% automatic
Step 02
A personalised draft with clinical judgment
AI drafts a response tailored to your practice's tone and the exact content of the review. Never generic. Never a template.
AI + your style guide
Step 03
One click. Published. Done.
You receive the draft by email. Approve or edit with one click. Fidelia publishes on your behalf. Editorial control always yours.
Always in control
Live demo

See how Fidelia
writes every reply against GDC 4.2 and UK GDPR

Analyse your own practice right now.

Analysing your profile...
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Fidelia's draft AI
How clinics use Fidelia

Real practices.
Verified results.

See exactly how Fidelia detects unanswered reviews and drafts clinically appropriate responses.

+14%
local pack visibility increase — Dental Meridian, London (8 weeks)
100%
GDC-compliance pass rate across all replies — Clinic Bellezza, Manchester (ongoing)
4.1→4.6
star rating improvement — PhysioVital, Birmingham (12 weeks)
maps.google.com
Beyond the first appointment

Reviews don't just attract.
They retain and bring patients back.

A patient who sees their complaint was handled professionally doesn't just return — they refer friends. Acquiring a new private patient costs 5x more than retaining an existing one.

Patients who return
A well-crafted response to a complaint turns a dissatisfied patient into an advocate. 45% of those who receive a reply go on to leave a second, positive review.
Digital word of mouth
72% of patients will recommend your practice if they feel their feedback matters. Responded-to reviews are the most visible proof that you listen.
Google Maps ranking
Recent activity and interaction volume are signals in Google's local algorithm. More responses = better visibility in "near me" searches.
How a patient picks a clinic from Google
Search Google
100% start here
Read the reviews
87% read them
Notice your replies
79% are influenced
If they see no replies
31% book
If they see your replies
54% book
Estimate based on BrightLocal, Uberall and Podium data (2023–2024)
Security & ethics

Built for clinicians, not just
marketers.

Fidelia's AI operates under strict clinical communication guardrails — the same standards you'd expect from a colleague drafting on your behalf.

Never confirms patient identity
AI-drafted responses never acknowledge that the reviewer is a patient, even if the reviewer identifies themselves. This protects you under GDC Standard 4.2 and UK GDPR Article 9 (special category health data).
No clinical details disclosed
Responses never reference treatments, diagnoses, or clinical outcomes — even when the reviewer mentions them. The AI moves every conversation to a private channel (phone or email) instead.
Data stored on Cloudflare EU infrastructure
Your clinic data is processed and stored on Cloudflare's European network. No third-party analytics, no data resale. Review text is processed by Anthropic's Claude API under their data protection agreement — never used for training.
You always review before publishing
Nothing is posted without your explicit approval. Every AI-drafted response is sent to you by email first — approve with one click, edit if you prefer, or reject entirely. Fidelia is a drafting tool, not an auto-poster.
Read our full GDC & GDPR compliance guide →
Pricing

Simple. No surprises.

Two plans for individual practices. Custom pricing for groups and chains.

Essential
£109
billed £1,090 per year
per month · no contract · 1 location
  • 1 location
  • Review monitoring 24/7
  • Instant email alerts
  • GDC-compliant AI drafts — audited live before you post
  • Fake-review removal tracker — flag, track, resubmit
  • Compliant request templates — SMS, WhatsApp, in-person, print
  • UK GDPR consent snippet generator
  • One-click approval by email
  • Map rank tracker — 5 keywords
  • Competitor intelligence — 5 competitors
  • Review request emails — 10/day per location
  • Monthly reputation report
  • Personalised style guide
Start 7-day free trial
Groups and chains with more than 3 locations — custom pricing
Free audit

Not sure where to start?
We'll show you.

Not ready to start, or not sure if Fidelia is right for your practice? Request a callback and we'll send you a personalised audit PDF by email — your reputation score, unanswered reviews, and a draft reply. No login, no card, no obligation.

⏱
Response within 48 hours
A personalised report — not a generic automated email.
🔒
No login required
We only need your clinic name. No Google account access needed.
🎁
7-day trial included
After the audit, start your trial and see Fidelia working live.

No card required. No commitment. By submitting you authorise Fidelia to contact you about this service. We do not share your data with third parties. GDPR: [email protected]

This is a demo.

In Fidelia, one click publishes this reply directly to your Google Business Profile — no copy-paste, no logging in to Google. Start your 7-day free trial and see it working on your real clinic.

Start 7-day trial →