The Fidelia Blog

Practical guides on Google review management, local SEO, and clinical compliance for private dental and aesthetic clinics.

Review Management

How to respond to negative dental reviews (without breaking the law)

A negative Google review feels personal. But your response is public, permanent, and subject to GDC and GDPR rules. Here's how to reply safely.

1 April 2026 · 10 min read
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Local SEO

Why your clinic isn't ranking on Google Maps — and how to fix it

Your competitors appear in the Map Pack. You don't. Here's what Google actually looks at when ranking private clinics locally.

8 April 2026 · 9 min read
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Local SEO

How many Google reviews do you need to rank in the Map Pack?

There's no magic number, but there is a pattern. We analysed 200 UK dental clinics to find out what actually correlates with Map Pack visibility.

15 April 2026 · 7 min read
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Compliance

Why ChatGPT is a compliance risk for clinic review responses

ChatGPT will happily confirm a patient had a root canal. That's a GDC fitness-to-practise trigger. Here's what generic AI gets wrong.

29 April 2026 · 8 min read
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Review Management

The real cost of unanswered Google reviews for your clinic

Every unanswered review costs you patients. Here's the data on how silence damages your ranking, your reputation, and your revenue.

29 April 2026 · 8 min read
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Compliance

Why review response templates are dangerous for healthcare clinics

Every marketing blog says "use templates." But in healthcare, most templates confirm patient identity — a GDC breach waiting to happen.

6 May 2026 · 7 min read
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Compliance

GDC & GDPR compliance in AI review responses

A detailed guide to what the GDC and UK GDPR require when responding to online reviews, and how Fidelia's AI stays within those boundaries.

March 2026 · 12 min read
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Comparison

Best dental review software UK 2026

Birdeye, Podium, NexHealth, ReviewTrackers — and Fidelia. An honest comparison for UK private clinics.

March 2026 · 14 min read
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